iPOST is a 100% Ukrainian courier service founded in 2017.

Using the iPOST WORK mobile application, our couriers (we call them iPostmen) complete delivery in 30-120 minutes.

All couriers undergo thorough selection, training, and verification.

In the iPOST application (available on iOS and Android) and in the personal account on the iPOST.ua website, customers can place orders and monitor all stages of delivery in real time.

Online stores are integrated with the iPOST API platform. These include networks of well-known grocery supermarkets, pharmacies, and online stores with other product categories.

The company provides full financial liability.

List of cities where the service operates

You can register on the website iPOST.ua and through the iPOST application (Google Play or AppStore).

1. In the upper right part of the screen, click on the “My Account” menu item.

2. Fill in the information about yourself. And click “Register”.

3. A confirmation code will be sent to the specified phone number. When you enter the code, you automatically accept the user agreement.

Registration is optional, but with a personal account, you can see the history of deliveries and payments, photos, full name, courier’s phone number, track its location on the map, the ability to pay from the iPOST balance (from a bank card) and much more.

The cost of delivery depends on several factors:

– distance from the sender to the recipient (distance is calculated automatically on the website or in the application);
– declared value of the shipment;
– weight;
– climatic conditions;
– time of day when the delivery is performed;
– weekend/holiday (surcharge to the order cost);
– whether there is a return delivery;

You can understand the cost by filling out the form. The delivery cost will be displayed immediately.

If you have more than 100 deliveries per month, write to us at sales@ipost.ua and we will contact you to discuss the details of cooperation.

To get started, you need to place an order.

This can be done in three ways:

1. On the iPOST.ua website (video tutorial)
You can place an order on the main page of the iPOST.ua website without registration or after registering in your personal account. To place an order without registration, you need to click on the “Call a Courier” button and fill in all the necessary fields in the order form. You can also register in your personal account, as described here.

After filling in all the information for the order, the delivery cost will appear with a question mark. By clicking on the sign, you will see a breakdown of the price formation. If you are satisfied with the order value, click the “Call a Courier” button.

If you still have questions about filling out the order form or any other questions, you can ask them in the chat – online help iPOST.

2. Through the iPOST mobile application (Google Play or AppStore) (video tutorial)
Download the application, go through a short registration, click on the “Call a Courier” button and fill in all the necessary delivery information.

3. Via API.

For automatic transfer of orders, online stores with a large number of orders integrate with the iPOST platform via API, to do this, write to us at sales@ipost.ua.

You will see the API documentation and Access Token in the personal account of your business account on the iPOST.ua website.
At your request, our manager will send integration instructions to your email address.
The manager will also create a chat with our programmers for technical support during integration.

1. Cash by the sender.

2. Cash by the recipient.

3. Cash by the sender and recipient.

It is possible to divide the cost of delivery. For example, if a fixed cost of UAH 50 is indicated for the recipient client when ordering delivery on your website, and the actual total cost of delivery is UAH 70, you can configure the delivery form so that the client pays only the amount indicated on your website. You bear the rest of the delivery cost.

4. From the iPOST account.

You can top up your iPOST account with a bank card by linking it in the “My Account” menu item in your personal account or by paying the bill by cashless payment. You can request the invoice and contract by writing to sales@ipost.ua.

5. From iPOST account and cash by sender.

6. From iPOST account and cash by recipient.

1. Standard delivery.

One sender and one recipient.

2. Order with return delivery.

This can be a signed document and returned by the courier, replacing a broken device with a new one, choosing suitable clothes and returning what did not fit, etc.

3. Redemption of goods.

The courier redeems the goods at the checkout for cash or with a bank card, the holder reimburses the courier in cash by check.

4. Delivery with multiple recipients (multi-delivery).

One sender and several recipients.

Our service offers a product redemption function. The courier can redeem the product from the seller for up to UAH 6,000 during order pickup. After delivery, the recipient must pay the courier in cash for the cost of the product and delivery.

In order to top up your iPOST account, you must first link your bank card. In your personal account, click on “MY ACCOUNT”, “LINK CARD”.

On the next card verification page, you must enter the number “1”. This means that the WayForPay payment system will block 1 hryvnia on your bank card and unblock it within a few minutes. Thus, the WayForPay system verifies and links your card to your iPOST account. Click the “Confirm” button and your card will be linked to your iPOST account.

In order to withdraw money from your iPOST account (from the balance) to your bank card, you need to go to the “Withdrawal” item in the “Account” – “My Account” menu item. There you will find instructions and a link to the Telegram chat, which processes these requests. Requests are processed on weekdays (Mon-Fri) from 09:00 to 18:00.

Any goods that are not prohibited by the law of Ukraine for transportation can be delivered by iPOST couriers.

Restrictions on shipments:

– maximum weight: 100 kg
– maximum dimensions: 50*50*150 cm
– maximum cost: 20 000 UAH.

• Any types of weapons (their parts), cartridges for them (their parts); products structurally similar to civilian and service weapons; signal, pneumatic, gas weapons, ammunition, cold (including throwing), electroshock devices and spark dischargers, as well as the main parts of firearms;

• Special technical means intended for secret acquisition of information;

• Human organs and (or) tissues, blood and its components;

• Radioactive materials and/or hazardous waste;

• Narcotic drugs, psychotropic substances and their precursors, smoking mixtures, potent, radioactive, explosive, corrosive, flammable and other dangerous substances;

• Toxic substances that are not precursors of narcotic drugs and psychotropic substances;

• Poisonous animals and plants;

• Cultural values;

• Precious metals and stones in any form and condition, natural diamonds, with the exception of jewelry accompanied by shipping documents (Sales/cash receipt, consignment/waybill);

• Waste and scrap of ferrous and non-ferrous metals;

• Ores and concentrates of precious metals and raw materials containing precious metals;

• Other things restricted in circulation, in accordance with the legislation of Ukraine.

• It is forbidden to send documents, printed and audiovisual materials placed on paper and electronic media of a pornographic nature by courier delivery.

According to the service instructions, the courier is obliged to call and warn the client about the delay. If he does not warn and is late, you and the recipient have the opportunity to leave feedback and give a bad rating for the delivery result. You can notify the contact center about the violation by writing to Telegram or calling the hotline.

If the rules are violated after the first warning, the courier may be suspended from deliveries by the iPOST service quality department.

If you need to arrange deliveries with different pickup points, that is also possible. You can create separate deliveries for each pickup point.

The service also offers a multi-delivery function: one pickup point and multiple recipients (up to 20 addresses in one order). This is convenient for mass or group deliveries.

According to the service standards, couriers deliver from door to door.

However, in the event of the absence of an elevator or its malfunction for any reason (breakdown, lack of light, etc.), delivery is made to the 5th floor.

Delivery above the 5th floor is possible only by your individual agreement with the courier.

Your app or personal account on the website will display the courier’s photo, name, and phone number.

For a preliminary agreement, please contact the sales department. After the contract is concluded, at the end of each month, you request an invoice and receive a certificate of completion and a specification.