iPOST is a 100% Ukrainian courier service founded in 2017.

Using the iPOST WORK mobile application, our couriers (we call them iPostmen) complete delivery in 30-120 minutes.

All couriers undergo thorough selection, training, and verification.

In the iPOST application (available on iOS and Android) and in the personal account on the iPOST.ua website, customers can place orders and monitor all stages of delivery in real time.

Online stores are integrated with the iPOST API platform. These include networks of well-known grocery supermarkets, pharmacies, and online stores with other product categories.

The company provides full financial liability.

List of cities where the service operates

You can register on the website iPOST.ua and through the iPOST application (Google Play or AppStore).

1. In the upper right part of the screen, click on the “My Account” menu item.

2. Fill in the information about yourself. And click “Register”.

3. A confirmation code will be sent to the specified phone number. When you enter the code, you automatically accept the user agreement.

Registration is optional, but with a personal account, you can see the history of deliveries and payments, photos, full name, courier’s phone number, track its location on the map, the ability to pay from the iPOST balance (from a bank card) and much more.

The cost of delivery depends on several factors:

– distance from the sender to the recipient (distance is calculated automatically on the website or in the application);
– declared value of the shipment;
– weight;
– climatic conditions;
– time of day when the delivery is performed;
– weekend/holiday (surcharge to the order cost);
– whether there is a return delivery;

You can understand the cost by filling out the form. The delivery cost will be displayed immediately.

If you have more than 300 deliveries per month, write to us and we will contact you to discuss the details of cooperation.

To get started, you need to place an order.

This can be done in three ways:

1. On the iPOST.ua website (video tutorial)
You can place an order on the main page of the iPOST.ua website without registration or after registering in your personal account. To place an order without registration, you need to click on the “Call a Courier” button and fill in all the necessary fields in the order form. You can also register in your personal account, as described here.

After filling in all the information for the order, the delivery cost will appear with a question mark. By clicking on the sign, you will see a breakdown of the price formation. If you are satisfied with the order value, click the “Call a Courier” button.

If you still have questions about filling out the order form or any other questions, you can ask them in the chat – online help iPOST.

2. Through the iPOST mobile application (Google Play or AppStore) (video tutorial)
Download the application, go through a short registration, click on the “Call a Courier” button and fill in all the necessary delivery information.

3. Via API.

For automatic order transfer, online stores with a large number of orders are integrated with the iPOST platform via API. You will see the API documentation and Access Token in the personal account of your business account on the iPOST.ua website.
At your request, our manager will send integration instructions to your email address.
The manager will also create a chat with our programmers for technical support during integration.

1. Cash by sender.

2. Cash.

3. Cash by recipient and sender. It is possible to split the delivery cost. If you have an online store and a fixed delivery cost for your customers, and, for example, the delivery cost is UAH 70, you can choose to have the recipient pay UAH 50 and the sender UAH 20.

4. From iPOST account. The iPOST account can be topped up with a bank card by linking it in the “My Account” menu item in your personal account or by paying the invoice by bank transfer. You can request an invoice and contract by writing to sales@ipost.ua.

5. From iPOST account and cash by sender.

6. From iPOST account and cash by recipient.

1. Orders with return delivery, up to 3 kg.

This could be a signed document returned by the courier, replacement of a broken device with a new one, selection of appropriate clothing and return of what did not fit.

2. Cash on delivery to a settlement account.

In this case, the courier gives the goods to your client (recipient), takes from him the declared value of the shipment and after the delivery is completed, the money is transferred to your settlement account. This service is only available for business accounts.

3. Purchase of goods.

The courier buys the goods at the checkout for cash or with a bank card, the recipient reimburses the courier the money according to the receipt. You can also pay for the goods purchased by the courier from the iPOST account, while the balance must be replenished in advance from a bank card.

4. Delivery with multiple recipients.

One sender and several recipients.

The courier can buy the goods at their own expense, and you will settle with them in a convenient way.

The maximum declared value of a shipment with redemption for business clients in the cities: Kyiv, Lviv, Zaporizhzhia, Odesa, Dnipro, Kharkiv – UAH 4000, in regional centers – UAH 2000, in the regions – UAH 1000.

The maximum declared value of a shipment with redemption may change.

Three options are available for paying for the goods:

1. Cash.

The courier buys the goods for cash or with a bank card. The recipient pays the courier according to the receipt.
Before placing an order with redemption, you need to top up your iPOST account for the amount of the redemption.
If the recipient refuses the goods and the sender refuses to accept the goods purchased by the courier, the redemption amount will be debited from your balance (iPOST account).

2. From iPOST account

Before placing an order, you need to top up your iPOST account with a bank card. The courier will buy at their own expense. Upon completion of delivery, the redemption amount will be debited from your iPOST account.

To top up your iPOST account, you must first link a bank card. In your personal account, click on “MY ACCOUNT”, “LINK CARD”.

On the next card verification page, you need to enter the number “1”. This means that the WayForPay payment system will block 1 hryvnia on your bank card and unblock it within a few minutes. In this way, the WayForPay system verifies and links your card to your iPOST account.

Click the “Confirm” button and your card will be linked to your iPOST account. In order to withdraw money from your iPOST account (from the balance) to your bank card, in the “Account” – “My Account” menu item, in the “Withdraw funds to card” field, enter the desired amount for withdrawal and click on the “Withdraw” button. Money is credited to the card 7 days a week from 09:00 to 21:00.

Any goods that are not prohibited by the law of Ukraine for transportation can be delivered by iPOST couriers.

Restrictions on shipments:

– maximum weight: 100 kg
– maximum dimensions: 50*50*150 cm
– maximum cost: 20 000 UAH.

• Any types of weapons (their parts), cartridges for them (their parts); products structurally similar to civilian and service weapons; signal, pneumatic, gas weapons, ammunition, cold (including throwing), electroshock devices and spark dischargers, as well as the main parts of firearms;

• Special technical means intended for secret acquisition of information;

• Human organs and (or) tissues, blood and its components;

• Radioactive materials and/or hazardous waste;

• Narcotic drugs, psychotropic substances and their precursors, smoking mixtures, potent, radioactive, explosive, corrosive, flammable and other dangerous substances;

• Toxic substances that are not precursors of narcotic drugs and psychotropic substances;

• Poisonous animals and plants;

• Cultural values;

• Precious metals and stones in any form and condition, natural diamonds, with the exception of jewelry accompanied by shipping documents (Sales/cash receipt, consignment/waybill);

• Waste and scrap of ferrous and non-ferrous metals;

• Ores and concentrates of precious metals and raw materials containing precious metals;

• Other things restricted in circulation, in accordance with the legislation of Ukraine.

• It is forbidden to send documents, printed and audiovisual materials placed on paper and electronic media of a pornographic nature by courier delivery.

According to the service’s instructions, the courier is obliged to call and warn the client about the delay. If he fails to warn you and is late, you and the recipient have the opportunity to leave a review and give a bad rating for the delivery. In case of violation of the rules after the first warning, the courier may be suspended from deliveries by the iPOST quality department.

You can find the list of cities where iPOST operates at link.

For a preliminary agreement, please contact the sales department. After the contract is concluded, at the end of each month, you request an invoice and receive a certificate of completion and a specification.